ES365: Analysis, Solution Architecture, Implementation, Support

Undocumented IT systems and processes? Not sure what will break if you change something?
Feel as if you don't know what is supposed to happen next? Would you like to look into a new technology solution opportunities?

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Our Services

Enterprise Solutions 365 (ES365) differentiates itself through its focus on high quality enterprise grade solutions that don't break the bank. We start by leveraging your existing software and infrastructure investments before buying off the shelf or building from scratch. In constructing your solution we will select the best products in the world that are fit for purpose for your needs and will also assist in negotiating the best pricing with local and international vendors. We will structure your solution design and its implementation so as to achieve early benefits realization whilst continually delivering additional value over time. This methodology allows us to limit high upfront implementation costs and always associate additional spend over time directly with its corresponding business value. Our solutions are designed for single pane of glass management to ensure minimal operating overhead with minimal operational staff intervention.

We have a significant experience base built on some of the largest companies in Africa and beyond that can be leveraged to add value to your business. Our expertise lies in delivering pragmatic and affordable best of breed information technology solutions that are aligned with technology industry frameworks, methodologies and standards.
We are involved in enterprise strategy development and road mapping through building the business case to project delivery, adherence to design, skills identification and transition to support. Operationally we assist in technology portfolio management, root-cause analysis and solutioning amongst other tasks. Case studies of a number of significant localised and multi-national solution designs and implementations are available on request.
Some of our key service offerings are listed below, download a concise pdf version here:

Core Consulting Services

Business and Systems Analysis

Scope: Business Process / Data / Databases / Applications / Infrastructure / Networks

  • Stakeholder engagement / Requirements Elicitation
  • Problem / Root-cause analysis
    • Investigation (Performance / Stability / Other)
    • Recommendation (Corrective Actions)
  • Technical requirements analysis from business requirements.
  • Assessment of current state (AS-IS)
  • Recommendations for future state (TO-BE)
  • Documentation and communications

Enterprise Solution Architecture

Scope: Data / Applications / Systems Integration / Infrastructure
Consultancy is practiced according to a number of industry frameworks, methodologies and standards including TOGAF, ITIL, ISACA (COBIT, IRM), PMI.

  • Technology Strategy
    • Technology roadmap development
    • Technology business case development
    • Target selection – RFI / RFP / vendor and product selection on business requirements.
    • Technology Portfolio Management
    • Senior Stakeholder engagement / Solution Benefits buy-in.

  • Solution Design, including:
    • Business / IT requirements engagement
    • Translating Business requirements to Solution requirements.
    • Infrastructure design
      • Networks (LAN, WAN, Wi-Fi, Routers, Switches)
      • Monitoring, Alerting and Diagnostics
      • Threat management (Firewalls, IPS/IDS, Malware, AV, VPN)
      • End user computing (Desktop image creation / Deployment)
      • Data centre / Hosting
      • Virtualization
      • Storage
      • Databases (Oracle, IBM DB2, Microsoft)
      • Unified Communications (Lync / Skype for Business)
    • Integration design (Middleware, Managed File Transfer)
    • Application design.
    • Information Architecture (on SharePoint platform – Extranet, Document & Records Lifecycle Management, Workflow, Enterprise Search)
    • Data Architecture (Management / Standards / Modelling / Architecture / Security / Quality)
    • Unified Contact Centre design

  • Solution Delivery Consulting, including:
    • Project engagement
      • Planning
      • Work Breakdown Structure
      • Technical Risk management
      • Communications (Buy-in / Design / Change Management / Reporting)
      • Documentation
      • Skills / Resourcing design
    • Technical lead / Consultancy
    • Vendor engagement
    • Managing Adherence to Design (Quality management)
    • Technical Risk mitigation and bench Testing.
    • Managing Transition to Support.
    • Project communications / Technical change management.

Solution Implementation and Support Services

  • Data centre / Hosting
  • Virtualization (VMWare / Hyper-V)
  • Operating System platforms and related services (Windows / Linux)
  • Storage and Backup (NL / SAN / NAS)
  • Networks (LAN, WAN, Wi-Fi, Routers, Switches)
  • Monitoring, Alerting and Diagnostics
  • Threat management (Firewalls, IPS/IDS, Malware, AV, VPN)
  • End user computing (Desktop image creation / Deployment)
  • Databases (Oracle, IBM DB2, Microsoft)
  • Unified Communications (Lync / Skype for Business)
  • Unified Contact Centre (Lync / Skype for Business)
  • SharePoint platform
    • Hosting / Optimization / Scalability / Resiliency (HA/DR) / Recoverability
    • Platform Development: Content / Extranet, Document & Records Lifecycle Management, Workflow, Enterprise Search.
  • Data Integration (Managed File Transfer)

Resourcing Services

ES365 can supply onsite supervised resources to perform analysis, solution design, implementation and support of analysis and design outcomes on an ongoing / operational basis.