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#	Capability	Domain / Area	Evidence of  Work	Value Delivered / Enabled
1	Digital Platforms	CRM / Citizen Services	Target selection and implementation facilitation of an AI-enabled CRM platform to replace the ageing CRM environment.	Improved supportability, reduced external developer dependency and enabled low-code delivery for service engagement.
2	Low-Code Enablement	Power Platform / CoP	Designed and facilitated a Low-Code Community of Practice with forums, documentation, reusable components, training and advanced support.	Enabled controlled citizen development, strengthened low-code governance and improved reuse.
3	Integration Services	Transversal Messaging	Designed and facilitated an API-based messaging service using Azure Communication Services and SMS integration.	Standardised application messaging and reduced dependence on specific messaging vendors.
4	Data Platforms	Microsoft Fabric	Supported implementation and standardisation of Microsoft Fabric for PT and TAPS.	Unified data storage, engineering and AI on a common enterprise-capable platform.
5	Application Services	Document Generation API	Designed, proved and facilitated an open-source PDF and MS Word generation API.	Reduced licensing exposure and provided reusable document-generation capability with hosting-only cost.
6	AI / Digital Experience	AI Search	Designed and facilitated AI search for the citizen-facing the Digital Experience Platform.	Improved citizen experience by moving from search-result lists to AI-generated responses.
7	Data Governance	Microsoft Purview	Supported implementation and standardisation of Purview for structured and unstructured data governance.	Strengthened data governance, metadata management and compliance oversight.
8	Learning / Workforce Enablement	Learner Experience Platform	Supported target selection of an AI-enabled personalised learning platform.	Supported workforce future-readiness and citizen/youth skills enablement.
9	Cloud Financial Management	FinOps Tooling	Performed POCs on Cloud FinOps monitoring and advisory tools.	Improved cloud cost visibility and enabled informed optimisation recommendations.
10	AI Governance	AI Framework	Developed AI governance, ethics, risk, reference architecture and AI operations guidance.	Created a responsible AI foundation for public-sector use cases and delivery governance.
11	AI Platform Enablement	AI Landing Zone	Supported implementation of an AI Landing Zone and Citadel AI Governance Framework.	Provided a secure, governed platform for AI projects without uncontrolled developer self-provisioning.
12	Reuse Governance	Functional Reuse Assessment	Formalised assessment of reusable functional components during business analysis.	Reduced duplication and supported the build-once, reuse-many principle.
13	Application Support	AI-enabled Support Model	Designed a software development support team with supportive AI tooling.	Reduced production-support load on project developers and improved operational focus.
14	Architecture Governance	SAF Automation	Designed and facilitated Solution Architecture Forum automation and supporting tooling.	Improved architecture-review consistency, traceability and governance efficiency.
15	Application Portfolio Management	APM Process and Tooling	Designed and facilitated APM process, portfolio analysis, reporting and data cleanup.	Improved visibility of the application landscape and supported portfolio rationalisation.
16	Access Management	Transversal RBAC	Designed a transversal role-based management system for internal and external application access.	Improved access governance across applications and digital portals.
17	Mobile / Offline Enablement	Asset Management POC	Designed and proved an offline-capable asset management application with barcode scanning and photo capture.	Supported mobile-first field operations in low-connectivity environments.
18	DevOps / Cloud Engineering	DevOps Capability	Designed and implemented a DevOps capability and structure across Azure and OCI.	Established a Centre of Excellence for Cloud Engineering and Cloud Services.
19	DevSecOps	GitHub Advanced Security	Supported GHAS implementation and related DevSecOps policies and processes.	Enabled shift-left security, code scanning, dependency visibility and improved application security.
20	Cloud Operations	CloudOps Framework	Developed CloudOps Framework for Azure, OCI and future cloud platforms.	Provided a structured model for operating, governing and improving cloud services.
21	Development Governance	Application Development Framework	Developed an Application Development Framework across supported platforms.	Reduced delivery risk and improved secure, citizen-focused development consistency.
22	Data Strategy	Enterprise Data Architecture	Developed data strategy and architecture for end-to-end data management, governance and integration.	Supported a data-driven province and automated data value chain.
23	Mobile Architecture	PWA / Offline Reference Architecture	Developed mobile and offline reference architecture using progressive web application patterns.	Supported mobile-first delivery and field-worker enablement.
24	OCI / Legacy Risk Reduction	SITA Migration to OCI	Designed and implemented migration of workloads to  Oracle Cloud to mitigate SITA availability risk.	Improved availability and recoverability for critical Health and Education services.
25	End-User Computing	Virtual Desktop POC	Designed and executed a virtual desktop technology proof of concept.	Assessed modern end-user computing options for the provincial government.
26	Platform Modernisation	Multi-cloud Modernisation	Designed and implemented migration from the on-premise data centre to multi-cloud platforms.	Shifted the provincial government towards business-value delivery across hosting, databases, storage, integration and analytics.
27	Interoperability	Reusable Integration Layer	Developed applications and data interoperability architecture.	Improved reusable integration, scalability and resilience.
28	Data Virtualisation	Logical Data Warehouse / Denodo	Developed data virtualisation architecture and supported Denodo selection and implementation.	Enabled data access without unnecessary relocation or duplication.
29	Digital Experience	DxP Architecture	Developed the Digital Experience Platform architecture.	Enabled a unified citizen and stakeholder digital experience.
30	Emergency Response	Mass Fatality Management	Coordinated design and delivery of a field mortuary management system within two weeks during COVID-19.	Enabled urgent pandemic response and operational continuity.
31	Emergency Response	COVID-19 Facility Access	Designed and built a mobile-enabled facility access system.	Supported infection-risk mitigation at the provincial government facilities.
32	Cloud Strategy	Azure Migration and Optimisation	Developed cloud strategy moving server infrastructure to Azure IaaS, then optimising to PaaS/SaaS.	Improved scalability, agility and cost efficiency.
33	Communications	Unified Communications Strategy	Developed a Unified Communications Strategy and POC with Liquid Telecoms.	Supported evaluation of modern communications capability.
34	Digital Strategy	Unified Customer Experience	Developed the provincial government Digital Strategy, platform strategy and unified customer experience architecture.	Advanced digital government and a 360-degree citizen view.
35	Architecture Governance	TAPS Solution Architecture Forum	Established SAF structure, process, governance model and methodology.	Created a repeatable governance pathway before Architecture Review Board submission.
36	Content / Security Architecture	eG4C Position Paper	Developed architecture options for internet/intranet open-source content platforms.	Addressed security and scalability concerns after hacking attempts and performance issues.
37	Identity / External Access	Third Party Access	Developed reference architectures and POCs for secure B2B and B2C access.	Enabled secure access for related organisations and citizens.
38	Master Data Management	MDM Reference Architecture	Delivered MDM reference architecture aligned to provincial data governance.	Reduced duplication and poor-quality reusable data.
39	Education Systems	WCED Exams Mark Capture	Re-architected and facilitated delivery of unified web-based matric mark-capture systems.	Provided transparent, highly available and recoverable matric mark capture.
40	Citizen Communication	WhatsApp Business POC	Designed and developed a WhatsApp Business information POC for COVID-19.	Enabled rapid citizen and public-service communication.
41	Education Performance	Online Learner Applications	Assessed platform resilience and performance for WCED learner applications.	Improved readiness for high-demand online education services.
42	Citizen Experience	UCX / DxP Realisation	Developed digital experience reference architecture and supported platform selection.	Advanced the unified citizen experience strategy.
43	Citizen 360	Citizen View Platform	Supported platform selection for a consolidated citizen view.	Enabled citizen insight sourced across spheres of government.
44	Education Integration	Third-party Schools Systems	Designed and supported integration with third-party school administration systems.	Improved education data exchange and interoperability.
45	Education Integration	Lurits Integration	Designed and implemented WCED learner management integration with the national Lurits platform.	Strengthened provincial-to-national learner data alignment.
46	Low-Code Platform	Low-Code Platform Selection	Supported platform selection, design, POC and implementation.	Enabled rapid application delivery and business automation.
47	Enterprise Information Management	EIM Architecture	Designed EIM covering intranet, internet, records management, DAM and enterprise search.	Improved management of content, records, digital assets and search.
48	Business Intelligence	Self-Service BI	Supported selection, design and implementation of a self-service BI platform.	Improved stakeholder access to reporting and analytics.
49	Integration Reference Architecture	Applications and Data Interoperability	Developed a reusable reference architecture for applications and data integration.	Improved consistency across integration initiatives.
50	Data Policy	Enterprise Data Policies	Developed enterprise data policies and facilitated data modelling for Strategic Management Information.	Strengthened enterprise data governance and modelling discipline.
51	Data Quality	MDM and Data Quality Models	Developed MDM and Data Quality Management reference models and solution architecture.	Improved quality, control and management of core data assets.
52	Data Access Governance	Data Accessibility and Control	Developed a Data Accessibility and Control strategy.	Balanced data democratisation with security and governance.
53	Logical Data Warehouse	LDW / Data Virtualisation	Supported platform selection and implementation of Logical Data Warehouse / Data Virtualisation.	Enabled governed data access without unnecessary replication.
54	Education Data Platform	Schools Administration Data Platform	Re-architected and engineered the Schools Administration and Management data platform.	Improved scalability, integration and data management for education services.
55	Transversal Role Management	Centralised Role management for all Internal and External facing applications	Designed transversal role management that leverages SSO with single portal entry point for internal / external users to all applications for centralized application access management.	Centralised access governance and control for all applications in the organisation.
56	Ecommerce Platform	Ecommerce for Online Retail	Ecommerce platform Review and Target Selection for very large retailer with RFP and vendor selection.	Comprehensive industry comparison of leading Ecommerce platforms with current non-performing platform.
57	IT Operations	Retail Corporate Contact Centre	IT Operational Practices Review and Remediation	Simplification and streamlining of contact centre practices significantly increased accuracy and throughput of agents.
58	AI	Agentic AI	Pharmacy business optimisation for automation and AI.	Industry study on the use of AI automated pharmacies for implementation in SA.
59	KYC	Integration API	Target selection of KTC providers and development of transversal KYC Api for real-time customer verification.	Significant improvement in customer verification over previous email based verification process.
60	ITSM	ITSM Tooling	Implementation of new ITSM Tooling.	Automation of internal service desk processes with significant time to resolution improvement.