While your technology stack is certainly important, it is the way businesses operate which determines the success or failure of any solutions implemented. ES365 will review your current work methods, processes, and governance structures which may be impeding quality outcomes.

We assess the
relevance of the solutions landscape to your tactical and strategic objectives. This is then impacted through portfolio management and the delivery of originally intended solution benefits through value management.

We are experienced in process digitisation with the aim to drive improvements in service delivery quality, delivery time and cost reduction through automation.

Transformation, and specifically digital transformation, implies moving from one state to another state of increased value. Central to this transformative process is the end customer or user. ES365 understands that customer-centricity is core to this transformation process, and it is a core to all our solutioning outcomes.

Enterprise Process Transformation, Governance & Digitisation

Ways of Working


A policy is a deliberate system of principles to guide decisions and achieve rational outcomes. A policy is a statement of intent and is implemented as a procedure or protocol. Policies are generally adopted by a governance body within an organisation.


A procedure is an established method of accomplishing a task, usually with steps that are performed in a prescribed order.


Processing is subjecting something to a series of actions in order to achieve a particular result

Tools & Techniques

A tool generally takes input and produces certain output and in general it is resource, or apparatus that is used to aid to complete a task. Techniques are methods that are used in order to effectively complete a task.


Organisational Design

Organisational design is the process of aligning the structure of an organisation with its objectives, with the ultimate aim of improving efficiency and effectiveness. … Understanding the business processes, workflows, roles and responsibilities, volumes of work, activity analysis and resources.


A policy and standards framework is a foundation element to strong processes and good practices within an organization. As part of risk management, one should establish policies and standards to provide guidance and points of control over operational activities to ensure that risks stay within acceptable limits.


Relates to the control or direction of an activity by a set of rules and laws.

Roles & Responsibilities

Roles refer to one’s position on a team. Responsibilities refer to the tasks and duties of their particular role or job description.


Principles are fundamental truths that guide decision-making, e.g. data is an asset.
Policies are the rules that staff abide by as they carry out their various responsibilities. Procedures are the instructions or steps that describe how to complete a task or do a job.


Methodology definition is – a body of methods, rules, and postulates employed by a discipline, a particular procedure or set of procedures.

Value Management

Benefits Realisation

The definition, planning, structuring and actual realisation of the benefits of a business change or business improvement project.

Resource Management

Resource management is acquiring, allocating and managing the resources, such as individuals and their skills, finances, technology, materials, machinery and natural resources required for a project. Resource management ensures that internal and external resources are used effectively on time and to budget.

Risk Management

Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities.

Value Chain

A value chain is a step-by-step business model for transforming a product or service from idea to reality. It provides a mechanism to evaluate every delivery step against a defined set of criteria that indicates whether it adds value or not, these stage gates are then used to determine whether the process should continue or stop early to limit losses that would ensue by continuing to invest.

Project Portfolio Management

Project/Programme Management

Project managers focus on the project’s deliverables, making sure the project reaches its intended outcome on time and within the budget. Programme managers are usually less hands-on, but must view the bigger picture and visualise the benefits that individual projects will have on the whole programme.

Change Navigation

Refers to the process, tools and techniques to manage the people side of change to achieve the required business outcome. This includes facilitating individuals to make successful personal transitions resulting in the adoption and realization of the change.

Delivery Management

Delivery management refers to the processes that managed the holistic delivery of a solution from conception to implementation and user onboarding.

Our Experience

Explore Our Other Services

Enterprise Solution Architecture

Data Architecture, Design & Development

Software Architecture, Design & Development

Managed Resources